Bilingual Auto Parts Specialist — Customer-Centric & Growth

O'Reilly Auto Parts; Goffstown (NH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical, dental, and vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Goffstown, NH is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply and will help greet customers, assist with parts selection, and handle cash and returns. The role also covers in-store services and occasional deliveries, with a focus on accuracy and customer satisfaction.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly and professional customer service.
• Must multitask, handling customers on the phone and in-store at the same time.
• ASE certification preferred.
• Fluency in Spanish or other languages is highly desired.
• Familiar with automotive parts, cataloging and sales.

Responsibilities

• Greet retail and installer customers and assist with merchandise selection.
• Support store management in assigned tasks and training.
• Provide phone service, look up parts and quote prices, and offer related items.
• Handle cash, checks, credit transactions, and maintain the cash drawer.
• Process exchanges and returns per company policies.
• Address customer complaints and resolve issues amicably.
• Assist with stock, planograms, and daily operations including freight and shelf upkeep.
• Operate test equipment after training and perform in-store services (wipers, batteries, codes).
• Occasionally drive a delivery vehicle when needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Job description

O'Reilly Auto Parts in Goffstown, NH is seeking a Parts Specialist to provide high-level service to retail and installer customers while supporting store management in daily tasks.

Bilingual candidates are encouraged to apply and will help greet customers, assist with parts selection, and handle cash and returns. The role also covers in-store services and occasional deliveries, with a focus on accuracy and customer satisfaction.