Bilingual Parts Specialist - Auto Parts & Customer Service

O'Reilly Auto Parts; Valparaiso (IN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive wages

401k with employer contributions

Medical/Dental/Vision insurance

Health/Wellbeing programs

Tuition assistance

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in-store and over the phone. The role supports store management and encourages bilingual applicants to apply for enhanced customer interactions.

Responsibilities include greeting customers, promoting service programs, processing transactions, handling exchanges, resolving complaints, and assisting with stock and planogram updates, with occasional vehicle deliveries as needed.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.
• Bilingual candidates encouraged to apply; Spanish is highly desired.

Responsibilities

• Greet retail/walk-in customers and assist in selecting merchandise.
• Promote and follow company customer service programs (Hi-5, Low Price Guarantee, Rock the Call).
• Assist managers and installer service specialists with professional customers as needed.
• Process cash, checks, and credit card transactions securely.
• Handle exchanges and returns per company policies.
• Address and resolve customer complaints in a friendly manner.
• Support daily image maker and planogram updates, stocking shelves, and housekeeping.
• Perform daily operational tasks and stock adjustments as needed.
• Offer in-store services (e.g., wipers, batteries, scanning codes) where allowed by state law.
• Occasionally drive a delivery vehicle when business needs dictate.

Skills

Customer service

Multitasking

Bilingual

Tools

Cash register

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers in-store and over the phone. The role supports store management and encourages bilingual applicants to apply for enhanced customer interactions.

Responsibilities include greeting customers, promoting service programs, processing transactions, handling exchanges, resolving complaints, and assisting with stock and planogram updates, with occasional vehicle deliveries as needed.