Bilingual Parts Specialist — Auto Parts & Customer Support

O'Reilly Auto Parts; Splendora (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, Dental & Vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver top-notch service to retail and installer customers. You will greet customers, assist in selecting merchandise, handle phone quotes, and support store management.

Bilingual candidates are encouraged to apply, and you may assist with daily operations, stock, and occasional deliveries. Responsibilities include processing transactions, exchanges, and returns, handling planogram updates, and providing excellent service to all customers.

Qualifications

• Ability to quickly match alphanumeric sequences
• Outstanding, friendly and professional customer service
• Fluency in Spanish is highly desired

Responsibilities

• Greet customers and assist in selecting merchandise
• Assist installers and professionals as needed
• Answer store phone calls and provide quotes
• Process transactions and returns per policy
• Resolve customer complaints professionally
• Assist with stock, stockroom housekeeping, and planogram updates
• Perform in-store services and safety checks per training
• Drive occasional deliveries when needed

Skills

Customer service

Multitasking

Bilingual (Spanish)

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver top-notch service to retail and installer customers. You will greet customers, assist in selecting merchandise, handle phone quotes, and support store management.

Bilingual candidates are encouraged to apply, and you may assist with daily operations, stock, and occasional deliveries. Responsibilities include processing transactions, exchanges, and returns, handling planogram updates, and providing excellent service to all customers.