Bilingual Parts & Customer Service Pro

O'Reilly Auto Parts; Aubrey (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in achieving daily tasks.

The role emphasizes greeting customers, advising on merchandise, processing transactions, and resolving issues while adhering to company policies. Bilingual candidates are encouraged, with opportunities to grow through a strong promote-from-within culture.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail customers and assist with merchandise selection.
• Support managers and installer service specialists as needed.
• Process cash, checks, and credit transactions accurately.
• Handle exchanges and returns per policy and process customer complaints.
• Perform daily store tasks and planogram updates.
• Assist with image maker, stock counts, and inventory duties.
• Occasionally drive a delivery vehicle if needed.

Skills

Alphanumeric matching

Customer service

Multitasking

Bilingual (Spanish)

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers and to support store management in achieving daily tasks.

The role emphasizes greeting customers, advising on merchandise, processing transactions, and resolving issues while adhering to company policies. Bilingual candidates are encouraged, with opportunities to grow through a strong promote-from-within culture.