Bilingual Parts & Customer Care Specialist

O'Reilly Auto Parts; Newport (OR); On-site; USD 33,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, vision insurance

Tuition assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts in Newport, OR is seeking a Parts Specialist to deliver a high level of service to retail and installer customers. The role supports store management, promotes customer service programs, greets customers, and assists with merchandise selection.

Successful candidates will provide phone support, look up parts, quote prices, and promote related items. Bilingual (Spanish) is highly desired; driving shifts may be required depending on business needs.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store at the same time.

Responsibilities

• Greet retail/walk-in customers and assist with merchandise selection.
• Assist managers and service specialists with professional customers as needed.
• Process exchanges/returns and handle cash, checks, and credit card transactions.
• Answer store phone calls, look up parts, quote prices, and promote related items.
• Perform daily store operations, organize shelves, and help with stock and planogram updates.
• Drive a delivery vehicle when needed and follow driving eligibility requirements.

Skills

Alphanumeric matching

Customer service

Multitasking

Spanish helpful

Automotive parts knowledge

Job description

O'Reilly Auto Parts in Newport, OR is seeking a Parts Specialist to deliver a high level of service to retail and installer customers. The role supports store management, promotes customer service programs, greets customers, and assists with merchandise selection.

Successful candidates will provide phone support, look up parts, quote prices, and promote related items. Bilingual (Spanish) is highly desired; driving shifts may be required depending on business needs.