Bilingual Paint Store Customer Service Specialist

The Sherwin-Williams Company; Keizer (OR); On-site; USD 23,000 - 30,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend products, and drive sales at stores within a 10‑mile radius of Keizer, OR. This full-time role requires bilingual English/Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs.

You will resolve concerns promptly and maintain product knowledge to ensure customer satisfaction.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English and Spanish.
• Must have a valid, unrestricted Driver's License and be able to lift up to 70 lbs.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales focus

Bilingual English/Spanish

Communication

Strength for lifting

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist to assist wholesale and retail customers, recommend products, and drive sales at stores within a 10‑mile radius of Keizer, OR. This full-time role requires bilingual English/Spanish communication, a valid driver’s license, and the ability to lift up to 70 lbs.

You will resolve concerns promptly and maintain product knowledge to ensure customer satisfaction.