Bilingual Paint Store Associate (English/Spanish)

Sherwin-Williams Co.; Stafford (VA); On-site; USD 21,000 - 28,000; Full time

Job summary

Sherwin-Williams Store #5190 in Stafford, VA seeks a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about product options, and recommend solutions that maximize satisfaction and drive store sales.

You will handle in‑store and phone inquiries, process transactions, stock shelves, assist with deliveries as needed, maintain accurate records and product knowledge, and uphold safety and visual standards while delivering friendly, efficient service.

Qualifications

• Experience in customer service or retail environments.
• Ability to communicate in English and Spanish.
• Strong interpersonal and sales skills; comfortable working with the public.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Bilingual English/Spanish

Communication skills

Sales support

Education

High School diploma or GED

Job description

Sherwin-Williams Store #5190 in Stafford, VA seeks a Customer Service Specialist to help wholesale and retail customers identify needs, answer questions about product options, and recommend solutions that maximize satisfaction and drive store sales.

You will handle in‑store and phone inquiries, process transactions, stock shelves, assist with deliveries as needed, maintain accurate records and product knowledge, and uphold safety and visual standards while delivering friendly, efficient service.