Bilingual Paint Customer Specialist (2 Stores)

Sherwin-Williams Co.; Elkridge (MD); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

Flexible Spending Accounts (FSAs)

Disability coverage

Retirement and saving benefits

Generous time away from work package (

Personal leave

Paid parental leave

Medical leave

Vacation

Holidays

Job summary

Sherwin-Williams in Elkridge, MD, seeks a Customer Service Specialist to serve wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly and uphold product quality and store standards.

Two store locations require on-site work, with benefits including health, FSAs, disability, retirement plans, and generous time-off. Candidates should meet English/Spanish proficiency and lifting requirements and be ready to support sales goals.

Qualifications

• English reading, writing and communication required.
• Spanish language ability required for customer interactions.
• Valid, unrestricted driver’s license.
• Able to lift up to 50 lbs frequently and 70 lbs occasionally.
• Flexible to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting products.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistent with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Communication skills

Bilingual English/Spanish

English proficiency

Education

High School diploma or GED

Job description

Sherwin-Williams in Elkridge, MD, seeks a Customer Service Specialist to serve wholesale and retail customers, determine needs, and recommend solutions. You will resolve concerns promptly and uphold product quality and store standards.

Two store locations require on-site work, with benefits including health, FSAs, disability, retirement plans, and generous time-off. Candidates should meet English/Spanish proficiency and lifting requirements and be ready to support sales goals.