Bilingual Paint & Customer Service Specialist

Sherwin-Williams; Seaford (DE); On-site; USD 34,000 - 48,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers at Store #705471 in Seaford, DE. You will determine customer needs, answer questions about products, and suggest the right solutions while maintaining high quality displays and meeting sales goals.

The role requires excellent communication in English and Spanish, physical ability to lift up to 50 lbs, and willingness to work evenings and weekends.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without requiring sponsorship.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver’s License.
• Must lift up to 50 lbs frequently and 70 lbs on occasion.
• Must be willing to work evenings and weekends.
• Internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal.
• Internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and consistent with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

English language proficiency

Spanish language proficiency

Driver’s license

Education

High School diploma or GED

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support wholesale and retail customers at Store #705471 in Seaford, DE. You will determine customer needs, answer questions about products, and suggest the right solutions while maintaining high quality displays and meeting sales goals.

The role requires excellent communication in English and Spanish, physical ability to lift up to 50 lbs, and willingness to work evenings and weekends.