Bilingual Paint & Customer Service Associate

The Sherwin-Williams Company; Maplewood (NJ); On-site; USD 19,000 - 25,000; Full time

Job summary

The Sherwin-Williams Company in Maplewood, NJ, is seeking a Store Associate to support retail and wholesale customers, determine needs, answer questions, and recommend solutions while upholding product quality and store standards.

This role emphasizes excellent customer service, meeting sales goals, and handling cash and inventory procedures; the ideal candidate is reliable, bilingual in English/Spanish, and able to lift up to 70 lbs.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship now or in the future.
• Must be able to read, write, comprehend, and communicate in English.
• Must be able to read, write, comprehend, and communicate in Spanish.
• Must have a valid, unrestricted Driver's License.
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.
• If internal to Sherwin-Williams, you must have received a minimum rating of 'meets expectations' on your most recent performance appraisal.
• If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales skills

Multilingual English/Spanish

Education

High School Diploma or GED

Tools

Tinting equipment

Mixing equipment

Job description

The Sherwin-Williams Company in Maplewood, NJ, is seeking a Store Associate to support retail and wholesale customers, determine needs, answer questions, and recommend solutions while upholding product quality and store standards.

This role emphasizes excellent customer service, meeting sales goals, and handling cash and inventory procedures; the ideal candidate is reliable, bilingual in English/Spanish, and able to lift up to 70 lbs.