Bilingual Outside Mortgage Originator — EN/CH

CrossCountry Mortgage, LLC; New York (NY); On-site; USD 60,000 - 110,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Bilingual Outside Loan Originator (English/Chinese) to originate and process mortgage loans. The role requires an active NMLS license and a strong background in retail mortgage products, underwriting, and documentation.

You will source leads, build realtor and referral networks, and guide applicants through the loan process. Collaboration with processing and underwriting is essential to resolve issues and close loans in a fast-paced environment.

Qualifications

• Fluency in English and Chinese to communicate with diverse customers.
• NMLS License under the SAFE Act of 2008.
• Experience with retail mortgage philosophy, underwriting, documentation, and systems.
• Experience proactively soliciting new business.
• Knowledge of mortgage products and programs.
• Excellent analytical and communication skills.
• Proficient in Word, Excel, PowerPoint and Outlook.

Responsibilities

• Source mortgage leads.
• Build business relationships with real estate agents and other lead sources.
• Analyze potential loan markets and develop referral networks to locate prospects for loans.
• Market CCM products to individuals and firms, promoting CCM services that may meet customers’ needs.
• Meet with applicants to obtain information for loan applications and answer questions about the process.
• Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Generate complete loan applications with corresponding documentation.
• Improve loan applications and documentation by informing the applicant of additional requirements.
• Help customers by answering questions and responding to requests.
• Handle customer complaints and take appropriate action to resolve them.
• Own the communication with the real estate agent or referral source.
• Confer with processing and underwriting to aid in resolving mortgage application problems.
• Maintain job knowledge by participating in educational opportunities and professional organizations.
• Regularly participate in mortgage sales activities such as closings, open houses, and CCM seminars/trainings.

Skills

Bilingual English/Chinese

NMLS License

Retail mortgage knowledge

Lead generation

Tools

Encompass

Microsoft Office

CRM systems

Job description

CrossCountry Mortgage, LLC is seeking a Bilingual Outside Loan Originator (English/Chinese) to originate and process mortgage loans. The role requires an active NMLS license and a strong background in retail mortgage products, underwriting, and documentation.

You will source leads, build realtor and referral networks, and guide applicants through the loan process. Collaboration with processing and underwriting is essential to resolve issues and close loans in a fast-paced environment.