Bilingual Outreach Specialist – English/Spanish (Onsite)

Maximus; Sonora (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive compensation

Quarterly bonuses based on performance

Tuition reimbursement

401K with company matching

Health insurance options

PTO and holidays

Job summary

Maximus in Sonora, CA is seeking a Bilingual Community Outreach Specialist (English/Spanish) to be the face of Medi-Cal managed care, guiding individuals through enrollment and helping them make informed coverage decisions. This onsite role requires strong communication and local community knowledge.

Essential duties include fostering customer relationships, coordinating with customers to meet program goals, delivering workshops and training, assisting through the application process, and

Qualifications

• Bilingual in English and Spanish
• Strong communication skills
• Local community knowledge

Responsibilities

• Foster strong customer relationships, monitoring their engagement and progress.
• Collaborate regularly with customers to attain program goals and sustain eligibility for services.
• Conduct workshops and deliver various training services to customers.
• Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
• Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
• Follow up with customers to ensure their needs are met and address any queries or concerns.
• Collaborate with team members, providing expertise and assistance in resolving participant issues.
• Maintain accurate and timely case notes for all customer interactions and document related activities.
• Share updates on outreach and engagement efforts with project staff.
• Report identified barriers hindering customer engagement with the Provider to project staff.

Job description

Maximus in Sonora, CA is seeking a Bilingual Community Outreach Specialist (English/Spanish) to be the face of Medi-Cal managed care, guiding individuals through enrollment and helping them make informed coverage decisions. This onsite role requires strong communication and local community knowledge.

Essential duties include fostering customer relationships, coordinating with customers to meet program goals, delivering workshops and training, assisting through the application process, and