Bilingual Community Outreach Specialist (EN/ES) - Onsite

Maximus; Santa Clarita (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Compensation

Quarterly bonuses

Professional Development Opportunities

Tuition Reimbursement

401K Retirement Savings plan

Comprehensive Insurance Coverage

Paid Time Off Package

Job summary

Maximus is hiring a Bilingual Community Outreach Specialist (English/Spanish) in Canyon Country, CA. You’ll be the face of Medi-Cal managed care, connecting individuals to healthcare resources, guiding enrollment, and helping families make informed coverage decisions.

This fully onsite role requires knowledge of the local community and the ability to travel within Los Angeles County. Join a team that values outreach, education, and support services with competitive compensation, quarterly

Qualifications

• High school diploma or GED required and 0-6 months of relevant professional experience or equivalent combination.
• Reliable transportation and valid automobile insurance.
• Valid CA Driver's License.
• Knowledge of the local community.
• Willing and able to travel throughout local counties as needed.
• Mileage reimbursed for any travel to locations other than your assigned home base office location.
• Fluency in threshold languages (English and Spanish).
• Six months of customer service experience.
• Presentation and/or public speaking experience preferred.
• Experience working with low-income and diverse populations preferred.

Responsibilities

• Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
• Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
• Perform initial eligibility screening for services using defined criteria and procedures.
• Review and screen applications and supporting documentation for completeness and accuracy.
• Enter, update, and maintain application, intake, and case information in applicable databases and systems.
• Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
• Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
• Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
• Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs.
• Determine urgency and sensitivity of incoming matters and route or elevate appropriately.
• Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.

Skills

Bilingual English/Spanish

Customer service

Public speaking

Education

High school diploma or GED

Job description

Maximus is hiring a Bilingual Community Outreach Specialist (English/Spanish) in Canyon Country, CA. You’ll be the face of Medi-Cal managed care, connecting individuals to healthcare resources, guiding enrollment, and helping families make informed coverage decisions.

This fully onsite role requires knowledge of the local community and the ability to travel within Los Angeles County. Join a team that values outreach, education, and support services with competitive compensation, quarterly