Bilingual Ophthalmology Clinic Administrative Assistant

University of California - San Diego Medical Centers; San Diego (CA); On-site; USD 61,000 - 75,000; Full time

Job summary

University of California - San Diego Medical Centers is seeking an Administrative Assistant for the Ophthalmology department at Shiley Eye Center in San Diego. You will manage patient scheduling, screen calls, and triage patients to the appropriate physicians, ensuring a welcoming and efficient patient experience.

Responsibilities include accurate medical record preparation, EPIC online registration, study patient coordination, and end-of-day reconciliation.

Qualifications

• Experience working in healthcare clinic and specialty surgery facility and working with physicians, clinicians, and researchers.
• Excellent interpersonal skills, including tact, diplomacy and flexibility in order to deal effectively with medical and ancillary staff, patients and general public both in person and on the phone.
• Proven ability to set priorities, maintain composure and function efficiently under high volume, multiple demand work conditions. Demonstrated problem solving skills.
• Experience in providing patient administrative services, registration, and scheduling.
• Experience and understanding with a variety of healthcare providers (Medicare, MediCal, HMO, PPO, private providers, CCS).
• Experience and knowledge of the name, abbreviation, and various diagnostic tests/procedures, including proper scheduling and completion of necessary requisitions and consents.
• Demonstrated ability in screening telephone calls, directing callers to appropriate resource or to physician or staff for further screening and disposition, and triaging emergent issues appropriately.
• Ability to maintain strict confidentiality of patient information and documentation. Ability to maintain confidentiality of administrative and personnel matters. Knowledge and skill in working with HIPAA requirements.
• Experience and knowledge of chart order, alpha filing, terms and abbreviations commonly used to describe medical conditions.
• Experience and knowledge of the standard pre-test and pre-procedure instructions which patients may receive. Ability to explain procedure instructions to patients for scheduling and registration purposes.
• Demonstrated experience and knowledge in Microsoft Office Suite, healthcare software, PC, and MAC computers, and multi-line phone systems.
• Experience and solid understanding of EPIC on-line clinic appointment system and demonstrated skill in accurately entering related information into CRT.
• Experience training clinic administrative staff and assisting with work direction with the ability to ensure quality patient care.
• Ability to work collaboratively to promote positive outcomes in a team environment. Ability to uphold and maintain UC Principles of Community.
• Experience working in a complex and fast-paced clinic environment.

Responsibilities

• Scheduling appointments, screening telephone calls, and triaging patients to appropriate physicians.
• Coordinate and schedule study patients; ensure accuracy of medical records and on-line EPIC registrations.
• Assist with back-office tasks, patient registrations, and ensuring timely disposition of appointments.
• Promote a welcoming and pleasant patient experience by providing superior visitor and patient services.
• Reconcile end-of-day log sheet and handle cash and pre-payments; maintain filing and confidentiality.

Skills

Healthcare clinic experience

Interpersonal skills

Prioritization

HIPAA knowledge

Microsoft Office

Tools

EPIC system

Microsoft Office Suite

Multi-line phone systems

Job description

University of California - San Diego Medical Centers is seeking an Administrative Assistant for the Ophthalmology department at Shiley Eye Center in San Diego. You will manage patient scheduling, screen calls, and triage patients to the appropriate physicians, ensuring a welcoming and efficient patient experience.

Responsibilities include accurate medical record preparation, EPIC online registration, study patient coordination, and end-of-day reconciliation.