Bilingual Operations Specialist – Digital Banking Support

Stifel Financial Corp.; Missouri; On-site; USD 42,000 - 56,000; Full time

Job summary

Stifel Financial Corp. is hiring an Operations Associate-Digital Support-Bilingual to support client-facing platforms, including digital banking products. The role requires troubleshooting in Spanish and English, training support, and cross-functional collaboration.

The ideal candidate will provide high-level customer service via phone, manage calls, document client interactions, and escalate issues as needed while maintaining professionalism and client focus.

Qualifications

• Bachelor's degree or equivalent experience required.
• 0+ years of professional business-related experience minimum.

Responsibilities

• Provide phone support with high level of customer service.
• Manage incoming calls and maintain detailed records of client interactions.
• Troubleshoot and diagnose issues related to client-facing applications and digital banking products.
• Assist with digital banking access, debit/credit card inquiries, and online banking support.
• Develop effective communication with clients, branch personnel, bank associates, and internal teams.
• Identify issues and escalate as needed.
• Provide timely updates on issue progression.
• Collaborate across teams and departments.
• Maintain a professional and client-focused approach at all times.

Skills

Spanish fluency

Organizational skills

Phone communication

Active listening

Multitasking

Digital platform knowledge

Written and verbal communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Office (Word, Excel)

Web browsers (Edge/Chrome/Safari)

Thomson One

BETA

Premier/Navigator

Job description

Stifel Financial Corp. is hiring an Operations Associate-Digital Support-Bilingual to support client-facing platforms, including digital banking products. The role requires troubleshooting in Spanish and English, training support, and cross-functional collaboration.

The ideal candidate will provide high-level customer service via phone, manage calls, document client interactions, and escalate issues as needed while maintaining professionalism and client focus.