Bilingual Digital Support Operations Associate

Stifel; St. Louis (MO); On-site; USD 52,000 - 66,000; Full time

Job summary

Stifel is seeking an Operations Associate for Digital Support-Bilingual to support client-facing platforms and digital banking products. The role requires troubleshooting in both Spanish and English, collaboration with cross-functional teams, and a focus on delivering superior client service.

The position partners with IT Product Support, bank associates, and branch offices to uphold procedures and service levels.

Qualifications

• Bachelor's degree or equivalent experience.
• 0+ years of professional business-related experience.
• Fluency in Spanish and English for document review and support.
• Proficiency with Microsoft Outlook and Office Suite.

Responsibilities

• Provide phone support with a high level of customer service.
• Manage incoming calls and maintain detailed records of client interactions.
• Troubleshoot and diagnose issues related to client-facing applications and digital banking products.
• Collaborate with IT Product Support, bank associates, and branch personnel to deliver high levels of client service.
• Provide timely updates on issue progression and escalate as needed.

Skills

Spanish fluency

Customer service

Phone support

Written and verbal communication

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Outlook

Microsoft Office Suite

Web browsers

Thomson One

BETA

Premier/Navigator

Job description

Stifel is seeking an Operations Associate for Digital Support-Bilingual to support client-facing platforms and digital banking products. The role requires troubleshooting in both Spanish and English, collaboration with cross-functional teams, and a focus on delivering superior client service.

The position partners with IT Product Support, bank associates, and branch offices to uphold procedures and service levels.