Bilingual Operations Associate - Digital Banking Support

Stifel Financial Corp.; St. Louis (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Stifel Financial Corp. is seeking an Operations Associate - Digital Support - Bilingual to assist in supporting client-facing platforms and digital banking products.

The role requires troubleshooting in Spanish and English, and collaboration with cross-functional teams to deliver superior client service. The position supports IT Product Support and Bank associates, with duties including handling calls, documenting client interactions, and ensuring timely updates on issue progression.

Qualifications

• Bachelor's degree or equivalent experience required.
• 0+ years of professional business-related experience preferred.

Responsibilities

• Provide phone support with high level of customer service.
• Manage incoming calls and maintain detailed records of client interactions.
• Troubleshoot issues related to client-facing applications and digital banking products.
• Offer support for digital banking access, debit cards, credit cards, and online banking.
• Collaborate with IT Product Support and branch personnel to deliver high-quality service.
• Identify issues and elevate appropriately and provide timely updates on progress.

Skills

Spanish fluency

English fluency

Customer service

Phone communication

Multitasking

Education

Bachelor's degree or equivalent

Tools

Microsoft Outlook

Microsoft Office Suite

Web browsers

Thomson One

BETA

Premier/Navigator

Job description

Stifel Financial Corp. is seeking an Operations Associate - Digital Support - Bilingual to assist in supporting client-facing platforms and digital banking products.

The role requires troubleshooting in Spanish and English, and collaboration with cross-functional teams to deliver superior client service. The position supports IT Product Support and Bank associates, with duties including handling calls, documenting client interactions, and ensuring timely updates on issue progression.