Bilingual Operations & Order Fulfillment Specialist

Megalabs North America; Miami (FL); On-site; USD 42,000 - 44,000; Full time

Benefits offered by this job

Paid time off

Job summary

Megalabs North America is seeking an Operations Order Management Analyst (bilingual) to oversee the entire order process from entry to delivery in our El Doral, Miami warehouse. You will coordinate with sales, warehouse, and customer service to ensure timely, accurate processing and resolve issues while maintaining detailed records.

The role requires 2+ years in order processing or customer service, proficiency with ERP/CRM systems, and strong organizational and communication skills.

Qualifications

• Requires high school diploma or equivalent; associate or bachelor’s in business/logistics preferred.
• Experience with order management software (ERP/CRM) and e-commerce platforms.
• Knowledge of shipping, logistics, and fulfillment processes.

Responsibilities

• Receive, verify, and process orders; enter into OMS and ensure policy compliance.
• Pick, pack, and ship orders; meet ETA requirements and customer specs.
• Monitor inventory levels; perform counts and restock as needed.
• Inspect products for quality prior to shipping.
• Manage incoming shipments and organize storage.
• Operate forklift/pallet jack and coordinate with team to meet goals.
• Maintain accurate records of inventory and shipments.
• Follow safety protocols and identify process improvements.
• Troubleshoot issues with sales, warehouse, or customer service.

Skills

Organization

Multitasking

Communication

Attention to detail

Deadline-driven

Education

HS diploma or equivalent

Business/logistics degree

Tools

ERP systems

CRM platforms

EDI platforms

Shopify/Truecommerce integration

Job description

Megalabs North America is seeking an Operations Order Management Analyst (bilingual) to oversee the entire order process from entry to delivery in our El Doral, Miami warehouse. You will coordinate with sales, warehouse, and customer service to ensure timely, accurate processing and resolve issues while maintaining detailed records.

The role requires 2+ years in order processing or customer service, proficiency with ERP/CRM systems, and strong organizational and communication skills.