Bilingual Onsite Workforce Leader (English/Spanish)

Surge Staffing; Miami (FL); On-site; USD 55,000 - 90,000; Full time

Job summary

SURGE Staffing is hiring a Bilingual Workforce Manager (English and Spanish) to meet the temporary staffing and training needs of a key client. The role emphasizes high-quality service, client relationship building, and staff supervision across shifts (7am–4pm or 5pm–1am).

You will lead performance standards, orientation programs, and service offerings while ensuring accurate invoicing and profitability. Responsibilities include developing recruiting and retention programs, conducting client

Qualifications

• Must read, write and speak in both English and Spanish.
• High School diploma required; Bachelor's degree or equivalent business experience preferred.
• Previous experience as a Branch Supervisor or Manager preferred.
• Minimum 1-2 years experience in a supervisory role or 3-5 years previous experience in a customer service industry required.
• Proficiency with Microsoft Word, Excel, PowerPoint, Outlook and Internet.
• Ability to travel to various locations as needed.

Responsibilities

• Obtain detailed assignment information from the customer and utilize it to provide effective customer service and ensure orders are filled with quality placements.
• Implement and manage company quality standards, including the Performance Selection System (PSS) program, for all services rendered.
• Customize or enhance recruiting, training, recognition and retention programs to ensure optimum customer service.
• Implement custom orientation program for temporaries which incorporates customer's policies.
• Supervise customer development activities to create and maintain a strong business relationship with the client.
• Make Skill sourcing sales calls to acquire new business within customer.
• Present e-solutions, HR Services, Payroll, Assessments, Training and other service offerings to the client in order to further secure business opportunities.
• Conduct regular meetings with the client to ensure strong communication.
• Monitor and address personnel issues and concerns quickly and effectively.
• Reconcile invoices to ensure accuracy in preparation for final approval and payment processing.
• Monitor and maintain profitability of the client account.
• Complete and maintain company reports to log individual and client location sales/service activity.
• Schedule, check-in and provide pre-assignment orientation to all temporary employees.
• Monitor temporary employee attendance and performance, coach and counsel as needed.
• Coach and counsel temporaries to ensure quality performance including meeting productivity and quality goals and to achieve job satisfaction.
• Implement company award programs to recognize the good performance of temporaries.
• Answer telephone to provide desired information for customers and temporaries.
• Maintain customer and temporary employee records to ensure completeness and accuracy.
• Supervise the performance of the Workforce Staffing Specialist(s) and Workforce Supervisor(s) as necessary.
• Perform duties of the Workforce Supervisor or Workforce Staffing Specialist as necessary.
• Produce requested management reports
• Follow company policies and procedures for all staffing and customer activity
• All other duties that may arise to ensure the successful operation of the company

Skills

Bilingual

Customer service

Supervision

MS Office

Communication

Time management

Business development

Scheduling

Education

High School Diploma

Bachelor's degree

Tools

MS Word

Excel

PowerPoint

Outlook

Job description

SURGE Staffing is hiring a Bilingual Workforce Manager (English and Spanish) to meet the temporary staffing and training needs of a key client. The role emphasizes high-quality service, client relationship building, and staff supervision across shifts (7am–4pm or 5pm–1am).

You will lead performance standards, orientation programs, and service offerings while ensuring accurate invoicing and profitability. Responsibilities include developing recruiting and retention programs, conducting client