Bilingual Oncology Clinic Front Desk Specialist

DHR Health; Edinburg (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

DHR Health in Edinburg, TX is seeking a Clinic Office Specialist for a full-time dayshift in Oncology Nursing. This role supports front desk operations, patient reception, insurance verification, and billing tasks to ensure smooth patient flow.

Qualifications include bilingual English/Spanish, two years receptionist experience, and comfort with EMR and MS Office. Preference for medical office experience and terminology knowledge. Strong customer service and confidentiality are essential.

Qualifications

• High School/GED, preferred.
• Bilingual English/Spanish, required.
• Minimum of two years receptionist experience.
• Experience in a busy medical office preferred.
• Medical terminology experience/education, preferred.
• Billing and insurance verification knowledge preferred.
• Excellent customer service and interpersonal skills.
• Computer skills with knowledge of Microsoft Office suite.
• Good written and verbal communication skills required.
• Ability to use EMR and practice management software.

Responsibilities

• Working front desk, greet patients and visitors; be courteous, polite and helpful to the public, patients and clients at all times when representing the practice, providing excellent customer service
• Greet patients to the practice in a warm and friendly manner
• Respect and maintain privacy and dignity of patients; assure confidentiality at all times
• Working at the reception desk, checking patients both in and out of the practice as needed, and properly documenting registration
• Register patient with proper insurance information
• Ability to answer and direct all phone calls appropriately received in a busy office practice maintaining the customer service skills as set forth by Renaissance Medical Foundation
• Ability to take accurate and understandable messages and route them to the appropriate party as necessary
• Make appointments for new and established patients
• Note cancelled and rescheduled appointments through prescribed protocols set up by the office
• File faxed/scanned information in charts for review by provider, if needed
• Proficient use of Lobby software (process improvement tool) for patient throughput and patient satisfaction
• Communicating with patients, team members and providers
• Scheduling, canceling, and rescheduling patient appointments and reporting data
• Running reports as needed
• Reminding patients of upcoming appointments and tracking missed appointments
• Forwarding telephone calls appropriately and following up on return calls
• Insurance verification, authorization and verification of patient demographics for entry into computer system
• Retrieving and filing of medical records and delivering to appropriate providers as needed
• Other copying, filing, scanning and faxing duties
• Collecting co-pays and cash from patients, getting authorization on credit cards
• Entering charges, payments, and daily balancing, as needed
• Prepare and scan packets needed for billing company as needed
• Submitting orders for clearances
• End of month closing
• Other duties as assigned

Skills

Bilingual English/Spanish

Customer service

MS Office

EMR software

Medical terminology

Communication skills

Privacy/confidentiality

Education

High School/GED

Tools

EMR software

Billing software

MS Office

Job description

DHR Health in Edinburg, TX is seeking a Clinic Office Specialist for a full-time dayshift in Oncology Nursing. This role supports front desk operations, patient reception, insurance verification, and billing tasks to ensure smooth patient flow.

Qualifications include bilingual English/Spanish, two years receptionist experience, and comfort with EMR and MS Office. Preference for medical office experience and terminology knowledge. Strong customer service and confidentiality are essential.