Bilingual On-Site Supervisor: Client Success Lead

Proman Staffing Perm LLC; Joliet (IL); On-site; USD 50,000 - 55,000; Full time

Job summary

Proman Staffing Perm LLC is seeking an On-Site Supervisor to manage day-to-day operations at a client site and lead Proman staff. The role emphasizes client satisfaction, effective supervision, and sharp payroll control.

Responsibilities include orientation, records maintenance, policy enforcement, and cost control while coordinating with the branch office for recruiting efforts and ensuring safety compliance at the site. Strong communication and bilingual abilities are a plus.

Qualifications

• High school diploma or GED required; college degree preferred.
• Prior supervisory experience in staffing or customer service.
• Experience with timekeeping and payroll reports.
• Ability to manage multiple demands and maintain records.
• Strong communication and customer relations skills.
• Bilingual in English and Spanish is a plus.
• Willing to travel within the facility as needed.

Responsibilities

• Provide consistent employee orientation using company standards that include safety and accident procedures and anti-harassment standards.
• Ensure compliance by maintaining proper employee records including payroll, scheduling, disciplinary and counseling, etc.
• Use of all available tools to maintain the operation of the account such as Avionte, Web Mail and applicable timekeeping systems.
• Enforce policies specific to the client and document important information for both the client and Proman.
• Control costs of the operation including overtime, unemployment, show up pay, PPE usage and worker’s comp to ensure the financial success of the operation.
• May work with branch office to implement recruiting campaigns.
• Ensure customer satisfaction through identifying and addressing their needs and requirements in a timely and thoughtful manner and providing appropriate follow-up.
• Ensure compliance with Proman Staffing safety guidelines with site inspections and monitoring of accidents.
• Assist customer as needed with any workforce concerns.
• Build and maintain a positive business relationship with customer through frequent and open communications with key contacts and branch management.
• May assist with resolving customer billing questions.
• Work in conjunction with Branch Manager to counsel and discipline employees as needed. Maintain required documentation for all performance management activities.
• Monitor and obtain signature approvals for all time tickets prior to payroll preparation. If required, enter accurate and timely payroll information in the Avionte system.
• Assure communication of all Proman Staffing and client work policies and assure compliance with same.
• Provide timely unemployment and accident reporting. Monitor worker’s compensation costs and provide oversight of transitional duty assignments.

Skills

Results oriented

Effective communication

Conflict resolution

Ambiguity management

Customer service focus

Bilingual English/Spanish

Manufacturing environment

Mobility within facility

Travel ability

Education

High School Diploma or GED

AA or BA in Business Administration or related field

Tools

Avionte

Timekeeping systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Internet Explorer

Job description

Proman Staffing Perm LLC is seeking an On-Site Supervisor to manage day-to-day operations at a client site and lead Proman staff. The role emphasizes client satisfaction, effective supervision, and sharp payroll control.

Responsibilities include orientation, records maintenance, policy enforcement, and cost control while coordinating with the branch office for recruiting efforts and ensuring safety compliance at the site. Strong communication and bilingual abilities are a plus.