Bilingual Office Manager

Express Employment International; Kirkwood (MO); On-site; USD 50,000 - 80,000; Full time

Job summary

Express Employment International seeks a seasoned Bilingual Office Manager to spearhead operations in a gutter services company. This key role involves coordinating field teams, managing customer communications, and ensuring administrative efficiency. Ideal candidates are bilingual in English and Spanish, possess leadership skills, and have over five years of relevant experience in office management, preferably in construction or trades industries. A passion for maintaining high-quality service standards is crucial.

Qualifications

• 5+ years of office or operations management experience.
• Fluent in both English and Spanish.
• Experience in construction or trades preferred.

Responsibilities

• Oversee job scheduling and dispatch crews daily.
• Respond to customer inquiries and provide quotes.
• Order materials and maintain inventory.

Skills

Leadership

Bilingual (English/Spanish)

Communication

Organizational Skills

Detail-Oriented

Tools

Scheduling Software

QuickBooks

Microsoft Office

CRM Systems

Job description

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About The Role

We’re looking for a

About The Role

We’re looking for a seasoned Office Manager with strong leadership skills and a solid background in supporting field-based trade operations. This person will be the operational heartbeat of our gutter services company—overseeing job scheduling, customer service, materials management, and crew coordination.

We’re especially interested in candidates who are bilingual (English/Spanish) and can confidently communicate with both customers and trades workers to keep things running efficiently and professionally.

Key Responsibilities

Field & Crew Coordination:

• Act as the primary point of contact between office and field teams
• Schedule and dispatch gutter installation and service crews daily
• Ensure crews have correct job details, materials, and permits
• Track job progress and communicate updates with clients and team leads
  
  

Customer Communication

• Respond to inbound calls, emails, and messages professionally
• Provide job quotes, answer service-related questions, and handle concerns tactfully
• Follow up with customers post-installation to ensure satisfaction
• Translate for Spanish-speaking customers and crew as needed
  
  

Administrative Operations

• Order materials and manage inventory in coordination with the field team
• Maintain records of work orders, contracts, receipts, and timesheets
• Assist with payroll processing, invoicing, and accounts receivable
• Ensure licensing, insurance, and safety documentation are current and compliant
  
  

Team Support & Office Management

• Support hiring and onboarding of new field and office staff
• Help maintain a clean, organized office environment
• Contribute to process improvements that boost efficiency and communication
  
  

Who You Are

• Experienced: 5+ years of office or operations management, preferably in construction, roofing, gutters, landscaping, or other trades
• Bilingual: Fluent in both English and Spanish (required or strongly preferred depending on need)
• Skilled Communicator: Able to clearly and respectfully communicate with customers, crew members, and vendors
• Organized & Detail-Oriented: You thrive in a fast-paced environment and know how to prioritize
• Technologically Capable: Comfortable using scheduling software, QuickBooks, Microsoft Office, and CRM systems (experience with Jobber or ServiceTitan is a plus)
  
  

Bonus If You

• Have experience working in a small, growing company or family-owned business
• Understand the ins and outs of gutter systems, roofing, or exterior trades
• Can manage projects, not just paperwork—thinking ahead to avoid hiccups
  
  

Why Work With Us?

We’re a hardworking, no-nonsense team that values craftsmanship, integrity, and clear communication. In this role, you’ll have a direct impact on day-to-day operations and long-term company success. If you're someone who thrives when trusted with responsibility and enjoys keeping both customers and crews happy—you'll fit right in.

#ARMO

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Staffing and Recruiting

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