Bilingual Office Assistant II – Health Clinic Support

multco; Gresham (OR); On-site; USD 54,000 - 67,000; Full time

Job summary

Multnomah County Health Department is seeking a Bilingual Spanish Office Assistant 2 to join our health team. You will be the first point of contact for patients and visitors, handling check-in, scheduling, calls, and insurance verification in a fast-paced public health setting.

You will work closely with clinicians to ensure accurate data flow in Epic, support billing with co-pays, and help coordinate patient documentation.

Qualifications

• Education/ experience: high school diploma or equivalent with 1–4 years of relevant office experience.
• Bilingual in Spanish and English; language testing required.
• CPR/BLS certification within 30 days of hire.
• Must pass a reference check.

Responsibilities

• Greet patients/guests; check in, answer calls, schedule appointments.
• Verify demographics and insurance; confirm information in Epic Practice Management.
• Coordinate with clinical staff; relay patient needs and data between departments.
• Collect co-pays and payments per cash handling policies.
• Review and distribute patient documents; ensure accurate entry in Epic.
• Troubleshoot minor equipment issues and escalate as needed.
• Maintain organized team reports and meeting notes.

Skills

Bilingual Spanish/English

Customer service

Office administration

Education

High school diploma or equivalent

Tools

Epic Practice Management

Job description

Multnomah County Health Department is seeking a Bilingual Spanish Office Assistant 2 to join our health team. You will be the first point of contact for patients and visitors, handling check-in, scheduling, calls, and insurance verification in a fast-paced public health setting.

You will work closely with clinicians to ensure accurate data flow in Epic, support billing with co-pays, and help coordinate patient documentation.