Office Assistant 2 - Spanish KSA

multco; Gresham (OR); On-site; USD 54,000 - 67,000; Full time

Job summary

Multnomah County Health Department is seeking a Bilingual Spanish Office Assistant 2 to join our health team. You will be the first point of contact for patients and visitors, handling check-in, scheduling, calls, and insurance verification in a fast-paced public health setting.

You will work closely with clinicians to ensure accurate data flow in Epic, support billing with co-pays, and help coordinate patient documentation.

Qualifications

• Education/ experience: high school diploma or equivalent with 1–4 years of relevant office experience.
• Bilingual in Spanish and English; language testing required.
• CPR/BLS certification within 30 days of hire.
• Must pass a reference check.

Responsibilities

• Greet patients/guests; check in, answer calls, schedule appointments.
• Verify demographics and insurance; confirm information in Epic Practice Management.
• Coordinate with clinical staff; relay patient needs and data between departments.
• Collect co-pays and payments per cash handling policies.
• Review and distribute patient documents; ensure accurate entry in Epic.
• Troubleshoot minor equipment issues and escalate as needed.
• Maintain organized team reports and meeting notes.

Skills

Bilingual Spanish/English

Customer service

Office administration

Education

High school diploma or equivalent

Tools

Epic Practice Management

Job description

Pay Range

$26.07 - $32.06 Hourly

Department

Health Department

Job Type

Regular Represented

Exemption Status

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified)

September 17, 2026

The Opportunity

This Work Matters!

About the Position

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

Are you a customer-focused professional looking to make a meaningful impact in healthcare? As the face of our practice, our Bilingual Spanish Office Assistant 2 plays a vital role in delivering exceptional, compassionate service to our patients and community. In this key position, you will be the first point of contact-welcoming patients at check-in, scheduling appointments, managing calls, and verifying insurance and demographic details. You will also collaborate closely with our clinical team to ensure vital patient information flows seamlessly and promptly. If you thrive in a dynamic, supportive environment and are dedicated to providing top-quality customer care, we would love to have you on our team!

The employee holding this position is designated as an Essential Employee under Multnomah County Personnel Rule 3-15-015, Essential Employees. This position is essential to the public health and safety, and required to report for duty regardless of County decisions to close or curtail other county operations. The anticipated work schedule will be Monday, Wednesday, Thursday, Friday: 8:00 AM - 5:00 PM, and Tuesday 10:00 AM - 7:00 PM once training is completed. During the initial 2-3 month training period, the new hire will work Monday - Friday, 8:00 AM - 5:00 PM.

This position will provide services in both the Spanish and English languages. Language testing will be required.

Responsibilities

• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments
• Provide information regarding the clinic and other resources and refer to other information services
• Act as a liaison with treatment staff and providers; relay information about patient needs such as walk ins, prescription pick ups
• Follow up on client concerns if any complaints are known and take action or refer to appropriate sources.
• Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management
• Collect patient co-pays and payments following established cash handling policies and procedures
• Receive, review, and distribute client documents, such as medical records from other clinics, faxes requesting prescriptions, requests for medical records.
• Assure all other document documentation is entered in Epic appropriately; document patient related issues in EPIC
• Troubleshoot equipment issues and reports necessary repairs as needed to supervisor
• Assure team reports are in order, A/R equipment is available for meetings and accurately documents meeting notes

Diversity and Inclusion

At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County's attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Qualifications

TO QUALIFY: We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills

• Education/ training equivalent to the completion of the twelfth grade.
• One (1) to four (4) years of relevant office experience.
• Must be bilingual in the Spanish and English languages. (Language testing is required.)
• Must obtain a BLS/ CPR certification within 30 days of hire.
• Must pass a reference check.