Office Assistant 2 - Spanish KSA

Multnomah County; Portland (ME); On-site; USD 36,000 - 44,000; Full time

Job summary

Multnomah County Health Department is seeking a bilingual Spanish/English Office Assistant 2 for the Dental Program at Mid County Dental Clinic in Portland, OR. You will be the first contact, handling registrations, co-pays, and scheduling while maintaining records in EPIC Practice Management.

The role requires proficiency in Spanish and English, willingness to work across sites, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• Education/ training equivalent to the completion of the twelfth grade.
• 1–4 years of general office support or customer service experience dealing directly with the public.
• Must be bilingual in Spanish and English (Language testing is required).
• Must obtain a BLS/ CPR certification within 30 days of hire.
• Must pass a reference check.

Responsibilities

• Obtain and/or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management
• Collect patient co-pays and payments following established cash handling policies and procedures
• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments
• Act as liaison with treatment staff and providers; monitor provider schedules to ensure appointment accuracy
• Help dental program increase patient access and engagement by utilizing a variety of outreach strategies
• Document patient related issues in EPIC
• Process pre-authorizations and referrals as requested
• Support emergency or last-minute schedule changes or additions, as needed

Skills

Bilingual Spanish/English

Customer service

Office support

Education

High school diploma

Tools

EPIC Practice Management

Job description

Pay Range

$26.07 - $32.06 Hourly

Department

Health Department

Job Type

Regular Represented

Exemption Status

United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified)

September 05, 2026

The Opportunity

This Work Matters!

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment. At Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and promote health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

Integrated Clinical Services is dedicated to providing high-quality health services, especially for individuals who face barriers to accessing care. Our vision is to offer integrated and connected services to support optimal health, reduce wait times, and improve access. The Dental Program collaborates closely with various community partners, focusing on underserved populations across Multnomah County to ensure access to comprehensive dental services, including education, prevention, and treatment.

Join our dedicated team as a Bilingual Spanish Office Assistant 2! In this vital role, you will be the welcoming first point of contact for clients at our busy Dental clinic sites, providing excellent customer service. Your exceptional multitasking skills and proficiency with multiple computer systems will be essential as you ensure accurate patient demographic and financial information, and process patient fees. This is a high-volume, fast-paced environment, and flexibility is key, as you may be asked to work across different locations and teams.

This position will provide services in Spanish and English languages. Language testing will be required.

Office Assistant 2 - Spanish KSA

• Obtain and/ or verify demographics, race and ethnicity information and insurance coverage utilizing multiple databases; update registration and accounts in Epic Practice Management


• Collect patient co-pays and payments following established cash handling policies and procedures


• Greet patients/guests; provide information and direct patients to services; answer incoming calls, and confirm appointments


• Act as liaison with treatment staff and providers; monitor provider schedules to ensure appointment accuracy


• Help dental program increase patient access and engagement by utilizing a variety of outreach strategies


• Document patient related issues in EPIC


• Process pre-authorizations and referrals as requested


• Support emergency or last-minute schedule changes or additions, as needed

Diversity and Inclusion

At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills*

• Education/ training equivalent to the completion of the twelfth grade.


• One (1) to four (4) years of general office support or customer service experience dealing directly with the public.


• Must be bilingual in the Spanish and English languages. (Language testing is required.)


• Must obtain a BLS/ CPR certification within 30 days of hire.


• Must pass a reference check.

Preferred Qualifications/ Transferable Skills*

• Ability to successfully work under pressure, respond to shifting needs and multi-tasking.


• High attention to detail.


• Demonstrated ability to professionally and effectively communicate orally and in writing with a variety of people, answering questions and explaining information.


• Experience working with culturally and individually diverse groups.


• Previous experience with Epic Practice Management (or similar electronic health/dental record systems)

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

SCREENING AND EVALUATION

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications


• An evaluation of application materials to identify the most qualified candidates


• Consideration of top candidates/interviews


• Background, reference, and education checks

Pay Equity

Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate’s relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

ADDITIONAL DETAILS

Type of Position: This hourly position is eligible for overtime.

Type: Represented

FLSA: Non Exempt

Schedule: Tuesday, Wednesday, and Friday, Saturday, 7:30 am - 6:30 pm

Work Location: This position works onsite at Mid County Dental Clinic, 12710 SE Division St, Portland, OR 97236.

Serving the Public, Even During Disasters:

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit Disaster Service Worker Information page.

In accordance with Oregon Law, Multnomah County is not collecting school attendance dates in the initial application process; please do not include these dates in your resume, cover letter and other application materials.

Diversity and Inclusion

At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference:

Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act:

We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Questions?

Application information may be used throughout the entire selection process. This process is subject to change without notice.

Job Profile

6001 - Office Assistant 2