Bilingual OB Care Navigator

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement program withEmployer

Dental

Medical/Vision

Flexible Spending/Health Reimbursement

Life Insurance

Disability Insurance

8.5 Paid holidays per year

PTO accrual

Job summary

Moses Lake Community Health Center is seeking an OB Patient Coordinator to join our multi-disciplinary OB team. You will serve as the central point of contact for OB calls and scheduling, delivering warm, empathetic customer service and coordinating patient care and resources.

You will support patient follow-up, attendance tracking, and billing processes, while maintaining accurate records in our systems. Travel between MLCHC sites may be required as part of this role.

Qualifications

• High school diploma or equivalent.
• Minimum one year of healthcare or social services experience.
• Ability to read and speak Spanish and/or Russian.
• Willingness to travel between work sites and provide transportation as required.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person.
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling.
• Responsible for patient support, care coordination, and support of the OB team.
• Engage OB new patients or patients seeking OB care with complete information about our OB services and team.
• Coordinate pregnancy testing and documentation of results.
• Maintain expertise in our OB program services, regional birth/delivery services, and community-based social services our patients regularly use and need.
• Ensure the accuracy of general patient information in the practice management system when making appointments and at check-in.
• Support the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures.
• Accurately enter patient information into registration including patient demographics, insurance verification and sliding fee eligibility

Skills

Customer service

Phone support

Reception

Scheduling

Education

High school diploma

Tools

Practice management system

Job description

Moses Lake Community Health Center is seeking an OB Patient Coordinator to join our multi-disciplinary OB team. You will serve as the central point of contact for OB calls and scheduling, delivering warm, empathetic customer service and coordinating patient care and resources.

You will support patient follow-up, attendance tracking, and billing processes, while maintaining accurate records in our systems. Travel between MLCHC sites may be required as part of this role.