OB Patient Coordinator

Moses Lake Community Health Center; Moses Lake (WA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement program withEmployer

Dental

Medical/Vision

Flexible Spending/Health Reimbursement

Life Insurance

Disability Insurance

8.5 Paid holidays per year

PTO accrual

Job summary

Moses Lake Community Health Center is seeking an OB Patient Coordinator to join our multi-disciplinary OB team. You will serve as the central point of contact for OB calls and scheduling, delivering warm, empathetic customer service and coordinating patient care and resources.

You will support patient follow-up, attendance tracking, and billing processes, while maintaining accurate records in our systems. Travel between MLCHC sites may be required as part of this role.

Qualifications

• High school diploma or equivalent.
• Minimum one year of healthcare or social services experience.
• Ability to read and speak Spanish and/or Russian.
• Willingness to travel between work sites and provide transportation as required.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person.
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling.
• Responsible for patient support, care coordination, and support of the OB team.
• Engage OB new patients or patients seeking OB care with complete information about our OB services and team.
• Coordinate pregnancy testing and documentation of results.
• Maintain expertise in our OB program services, regional birth/delivery services, and community-based social services our patients regularly use and need.
• Ensure the accuracy of general patient information in the practice management system when making appointments and at check-in.
• Support the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures.
• Accurately enter patient information into registration including patient demographics, insurance verification and sliding fee eligibility

Skills

Customer service

Phone support

Reception

Scheduling

Education

High school diploma

Tools

Practice management system

Job description

Brief Description

The OB Patient Coordinator is a part of a multi-disciplinary team providing specialized care for our OB clinic patients. As the central point-of-contact for OB patient calls and scheduling, the OB Patient Coordinator provides exceptional customer service helping to create a warm, empathetic experience for our patients. Their role includes patient care coordinator, supporting the patient by connecting them to resources and education and supporting the team with tracking and patient follow-up. The OBPC is also accountable for important administrative functions, including maintaining accurate patient records and supporting the billing process for our First Steps patients.

Brief Description

The OB Patient Coordinator is a part of a multi-disciplinary team providing specialized care for our OB clinic patients. As the central point-of-contact for OB patient calls and scheduling, the OB Patient Coordinator provides exceptional customer service helping to create a warm, empathetic experience for our patients. Their role includes patient care coordinator, supporting the patient by connecting them to resources and education and supporting the team with tracking and patient follow-up. The OBPC is also accountable for important administrative functions, including maintaining accurate patient records and supporting the billing process for our First Steps patients.

Responsibilities

• Provides excellent service, information, and support to patients and colleagues on the phone and in person
• Responsible for OB Clinic/2nd Floor welcome center reception, OB dedicated phone line, and OB appointment scheduling
• Responsible for patient support, care coordination, and support of the OB team
• Engage OB new patients or patients seeking OB care with complete information about our OB services and team
• Coordinate pregnancy testing and documentation of results
• Maintain expertise in our OB program services, regional birth/delivery services, and community-based social services our patients regularly use and need
• Ensure the accuracy of general patient information in the practice management system when making appointments and at check-in
• Support the First Steps appointment tracking and billing processes, including documentation and accuracy of information, according to established procedures
• Accurately enter patient information into registration including patient demographics, insurance verification and sliding fee eligibility

Requirements

• Must have a high school diploma or equivalent
• Must have a minimum of one year of healthcare or social services experience
• Ability to read and speak Spanish and/or Russian required
• Travel between work sites required. Must have reliable transportation and provide documentation of auto insurance and valid driver's license as required

Summary

We are committed to providing high-quality, compassionate, and comprehensive primary health care services for the entire community. MLCHC continually transforms our health care delivery system to improve the health of the communities we serve.

If you are searching for an opportunity to work in a collegial environment, serve others and learn new then skills join us at Moses Lake Community Health Center where caring, welcoming, helpful, and professional behaviors are the norm, not the exception.

Benefits

• 401(k) retirement program with employer contribution
• Dental
• Medical/Vision
• Flexible Spending/Health Reimbursement
• Life Insurance
• Disability Insurance
• 8.5 Paid holidays per year
• Accrual based (PTO) paid time off per MLCHC policy

EEOC

For additional information contact:

Human Resources

[e-mail]