Bilingual Mortgage Support Specialist

CrossCountry Mortgage, LLC; Coppell (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Short-term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC in Coppell, TX is seeking a Bilingual Customer Service Specialist who will be the first point of contact for mortgage accounts, payments and general inquiries. This on-site role supports customers while ensuring compliance with servicing regulations and company policies.

Requirements include fluent Spanish and English, 2+ years of customer service experience (mortgage servicing preferred), proficiency with LMS and MS Office, and a High School Diploma or GED (college

Qualifications

• Bilingual Spanish and English required to communicate with a diverse customer base.
• 2+ years of customer service experience, preferably in mortgage servicing or financial services.
• Knowledge of mortgage servicing guidelines a plus.
• Proficiency with LMS and MS Office.
• High school diploma or GED required; college degree viewed positively.

Responsibilities

• Respond to inbound calls, emails, and chats regarding loan status, payments, and account information.
• Assist customers with troubleshooting, account navigation, and payment-related inquiries.
• Provide accurate information on mortgage products, statements, and processes.
• Maintain detailed and accurate customer records in the loan servicing system.
• Ensure all communications comply with regulatory and company standards.

Skills

Bilingual Spanish-English

Communication skills

Time management

Analytical skills

Empathy and professionalism

Customer service

Education

High School Diploma or GED

Tools

LMS

Microsoft Office

Job description

CrossCountry Mortgage, LLC in Coppell, TX is seeking a Bilingual Customer Service Specialist who will be the first point of contact for mortgage accounts, payments and general inquiries. This on-site role supports customers while ensuring compliance with servicing regulations and company policies.

Requirements include fluent Spanish and English, 2+ years of customer service experience (mortgage servicing preferred), proficiency with LMS and MS Office, and a High School Diploma or GED (college