Bilingual Mortgage Loan Support Specialist

Self-Help Services Corp; Milwaukee (WI); On-site; USD 33,751 - 36,864; Full time

Job summary

Self-Help Services Corp in Milwaukee is seeking a dedicated individual for a role focused on mortgage loan processing. Responsibilities include tracking mortgage applications, maintaining communication with clients, and supporting loan closings. The ideal candidate will bring experience in customer service and proficiency in both English and Spanish.

Qualifications include a desire to serve traditionally underserved communities, strong interpersonal skills, and the ability to work collaboratively. Salary ranges from $24.50 to $26.76 per hour.

Qualifications

• 2 to 3 years experience in customer service; 1 to 2 years in loan processing preferred.
• Knowledge of mortgage loans and Federal regulations preferred.
• Mathematical skills for calculating figures and fractions.

Responsibilities

• Track outstanding items with mortgage applications and follow up with borrowers.
• Maintain communication with applicants and internal staff on loan status.
• Assist in the facilitation of closing loans with mortgage closers.

Skills

Bilingual fluency (English/Spanish)

Strong written and verbal communication skills

Excellent interpersonal skills

Ability to effectively plan and prioritize work

Proficiency with Microsoft Word and Excel

Education

High School Diploma (or equivalent)

Bachelor’s degree (preferred)

Tools

Loan origination system

Job description

Self-Help Services Corp in Milwaukee is seeking a dedicated individual for a role focused on mortgage loan processing. Responsibilities include tracking mortgage applications, maintaining communication with clients, and supporting loan closings. The ideal candidate will bring experience in customer service and proficiency in both English and Spanish.

Qualifications include a desire to serve traditionally underserved communities, strong interpersonal skills, and the ability to work collaboratively. Salary ranges from $24.50 to $26.76 per hour.