Bilingual Mortgage Collections Expert

OSP LP; Nevada; On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

401k

Medical insurance

Life insurance

Long-term disability

Dental

PTO and holidays

Advancement opportunities

Job summary

AmeriNat is seeking a Collections Specialist in Las Vegas, NV to support delinquent mortgage loan management through borrower outreach, payment collection, account research, and resolution activities. The role focuses on loans around 90 days delinquent and coordinating referrals to Loss Mitigation.

You will handle inbound/outbound calls, document activity in servicing systems, and negotiate arrangements that meet procedures and investor guidelines. A strong customer service mindset is essential.

Qualifications

• Minimum of 12 months of collections, mortgage servicing, financial services, banking operations, call center, customer service, or related experience.
• Two or more years of collections or mortgage servicing experience preferred.
• Working knowledge of Microsoft Outlook, Word, and Excel.

Responsibilities

• Contact borrowers regarding past due mortgage payments through inbound and outbound communications.
• Manage assigned delinquency queues and collection activities within established service standards.
• Discuss account status, payment history, delinquency causes, and available resolution options with borrowers.
• Collect payments and document payment commitments, borrower intentions, and account activity within servicing systems.
• Negotiate payment arrangements and delinquency resolution options consistent with established procedures and servicing requirements.
• Research account activity, payment history, correspondence, and servicing records to support collection efforts and borrower inquiries.

Skills

Collections

Mortgage servicing

Customer service

Outlook/Word/Excel

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

Black Knight MSP

Job description

AmeriNat is seeking a Collections Specialist in Las Vegas, NV to support delinquent mortgage loan management through borrower outreach, payment collection, account research, and resolution activities. The role focuses on loans around 90 days delinquent and coordinating referrals to Loss Mitigation.

You will handle inbound/outbound calls, document activity in servicing systems, and negotiate arrangements that meet procedures and investor guidelines. A strong customer service mindset is essential.