Bilingual Mobile Sales Specialist

T-MOBILE USA, Inc.; Lansing (IL); Vor Ort; USD 37.000 - 46.000; Vollzeit

Benefits dieser Stelle

Stock grants

Employee stock purchase plan

401(k)

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Zusammenfassung

At T-Mobile, we offer a Total Rewards package including base pay and incentives, with stock grants and employee stock purchase plans. The role focuses on helping customers with bilingual support, explaining plans and technology, and delivering a welcoming, service‑oriented experience.

Mobile Associates work to assist customers, complete required training, and collaborate across teams to ensure a seamless experience. The role emphasizes growth, inclusivity, and competitive benefits.

Qualifikationen

• Must be 18 years or older and legally authorized to work in the United States.
• Strong communication and customer service skills required.
• Ability to learn product features and explain them to customers.

Aufgaben

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Kenntnisse

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Ausbildung

High School Diploma/GED

6 months of customer service and/or sales experience

Jobbeschreibung

At T-Mobile, we offer a Total Rewards package including base pay and incentives, with stock grants and employee stock purchase plans. The role focuses on helping customers with bilingual support, explaining plans and technology, and delivering a welcoming, service‑oriented experience.

Mobile Associates work to assist customers, complete required training, and collaborate across teams to ensure a seamless experience. The role emphasizes growth, inclusivity, and competitive benefits.