Bilingual Mobile Associate - Tech Sales & Service

T-Mobile; Tempe (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Holidays

Parental Leave

Job summary

Tempe, AZ – T-Mobile is seeking a customer-focused retail associate to assist customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

You will develop skills in customer interaction, digital tools, and service plan recommendations while contributing to a positive team experience and meeting store goals.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

6 months of customer service or sales experience (Retail)

Job description

Tempe, AZ – T-Mobile is seeking a customer-focused retail associate to assist customers with technology and service needs in a fast-paced store. You will build product knowledge, demonstrate solutions, and guide customers through their shopping journey to enhance satisfaction.

You will develop skills in customer interaction, digital tools, and service plan recommendations while contributing to a positive team experience and meeting store goals.