Bilingual Merchant Security Specialist FR/EN

SumUp; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Referral bonus

25 days paid leave

Sabbatical after 3 years

Learning budget

Educational leave(10 days)

Digital food vouchers

Health insurance

Multisport card

Therapy & coaching sessions

Birth/adoption bonus

Free shuttle from Metro

Job summary

SumUp is seeking a bilingual Risk & Fraud Customer Support specialist to join our on-site team in Sofia. You will handle transaction-related requests, verify documents, monitor merchant activity for AML compliance, and adjust payment limits while supporting Dutch and English-speaking customers via phone, chat, or email.

You’ll work with a globally distributed team, contributing to security-focused customer interactions and ensuring smooth operations for small businesses worldwide.

Qualifications

• Fluent in French and English both written and spoken.
• Strong communication skills with customers.
• Curiosity and persistence to resolve issues.

Responsibilities

• Proactively addressing a variety of transaction-related requests from merchants while adhering to security rules and procedures.
• Acting as the voice of our internal Risk and Fraud Team by contacting merchants and verifying documents based on risk assessments.
• Monitoring merchant behavior in compliance with AML and internal T&Cs rules.
• Utilizing decision-making abilities for reviewing customer business and adjusting payment limits.
• Providing support to Dutch and English-speaking customers through various channels (phone, chat, email).

Skills

French

English

Communication

Patience

Detail-oriented

Job description

SumUp is seeking a bilingual Risk & Fraud Customer Support specialist to join our on-site team in Sofia. You will handle transaction-related requests, verify documents, monitor merchant activity for AML compliance, and adjust payment limits while supporting Dutch and English-speaking customers via phone, chat, or email.

You’ll work with a globally distributed team, contributing to security-focused customer interactions and ensuring smooth operations for small businesses worldwide.