Danish-Speaking FinTech Support Analyst (Relocation)

Mercier Consultancy Group; United States; Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Training provided

Health insurance

Relocation package

Performance bonus

Job summary

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a FinTech client in Bulgaria. You will handle complex financial inquiries, ensure regulatory compliance, and troubleshoot digital payment issues while maintaining accurate CRM records.

Fluency in Danish and English, plus a customer-centric approach, are essential as you collaborate with international teams and adapt to evolving fintech technologies in a dynamic, multilingual office.

Qualifications

• Native or fluent Danish (spoken and written).
• Professional proficiency in English for multinational collaboration.
• Excellent communication and customer-centric mindset.
• Willingness to adapt to new technologies in a fast-paced FinTech environment.

Responsibilities

• Provide high-level Danish-speaking customer support for complex financial transactions.
• Ensure compliance with FinTech regulatory standards while handling accounts.
• Troubleshoot questions related to digital payment gateways and software.
• Document customer interactions in the CRM for seamless service.
• Collaborate with international teams to improve user adoption in Denmark.
• Stay updated on FinTech trends to offer proactive insights.
• Maintain professional attitude and strong problem-solving throughout.

Skills

Danish language

English proficiency

Customer service

Communication skills

Tools

CRM software

Payment gateways

Job description

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst for a FinTech client in Bulgaria. You will handle complex financial inquiries, ensure regulatory compliance, and troubleshoot digital payment issues while maintaining accurate CRM records.

Fluency in Danish and English, plus a customer-centric approach, are essential as you collaborate with international teams and adapt to evolving fintech technologies in a dynamic, multilingual office.