Bilingual Member Services Rep – Medicare Advantage

Solis Health Plans, Inc.; Florida; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K plan with 100% company match

Job summary

Solis Health Plans, Inc. is seeking a Member Services Representative to deliver courteous and professional service by phone, email, or in person. The role supports members with coverage questions, benefits, and documentation while adhering to plan guidelines and CMS requirements.

Candidate must be bilingual, have strong communication skills, and be comfortable working in a fast-paced environment at our Doral, FL site.

Qualifications

• High school diploma or equivalent required.
• 1 year healthcare or customer service experience preferred.
• Fluency in English and Spanish required.
• Strong communication and attention to detail.

Responsibilities

• Handle calls, written and in-person inquiries to ensure member satisfaction.
• Explain coverage decisions, grievances, appeals, eligibility, and benefits.
• Maintain HIPAA compliance and protect member privacy.
• Document inquiries and coordinate with other departments.

Skills

Bilingual in English and Spanish

Excellent communication skills

Ability to work independently and in a

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Solis Health Plans, Inc. is seeking a Member Services Representative to deliver courteous and professional service by phone, email, or in person. The role supports members with coverage questions, benefits, and documentation while adhering to plan guidelines and CMS requirements.

Candidate must be bilingual, have strong communication skills, and be comfortable working in a fast-paced environment at our Doral, FL site.