Bilingual Member Services & Loans Specialist

East Texas Professional Credit Union; Longview (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

East Texas Professional Credit Union in Longview, TX, is seeking a Customer Service Center Representative to handle member service calls and provide information on accounts, loans, and payments. You will process applications, perform transfers, and support cross-selling of Credit Union services.

The role requires strong communication, basic math, and PC skills, with at least 1 year in member service at a financial institution or call center.

Qualifications

• High school graduate or equivalent.
• General knowledge of Credit Union policies and procedures.
• Basic understanding of loans, payment processes, and interest rates.
• At least 1 year of experience in member service at a financial institution or in a call center/customer service environment.
• Excellent communication and public relations skills.
• Ability to work well under pressure.
• Ability to use a personal computer and related software applications including Microsoft Word or Excel.
• Solid math skills and bookkeeping abilities.

Responsibilities

• Receives member telephone questions and complaints in a professional manner.
• Resolves documentation errors or discrepancies and forwards complex problems to Manager.
• Interviews, takes applications, gathers information, and processes preliminary documentation on loan requests.
• Provides general information to members on Credit Union policies, procedures, and programs.
• Provides basic information to members on accounts, payments, interest rates, and loan options.
• Performs basic maintenance functions and automatic transfers for loan payments.
• Maintains and projects the Credit Union's professional reputation.

Skills

Communication skills

Public relations

Math skills

PC skills (Word/Excel)

Education

High school graduate or equivalent

Tools

Microsoft Word

Excel

Job description

East Texas Professional Credit Union in Longview, TX, is seeking a Customer Service Center Representative to handle member service calls and provide information on accounts, loans, and payments. You will process applications, perform transfers, and support cross-selling of Credit Union services.

The role requires strong communication, basic math, and PC skills, with at least 1 year in member service at a financial institution or call center.