Bilingual Member Services Associate (Spanish/English)

Communityplans; Salinas, Northern (CA, KY); Hybrid; USD 37,000 - 40,000; Full time

Job summary

The Alliance is seeking a temporary Member Services Representative in Salinas or Scotts Valley. The assignment runs July–December 2026, with on-site work for the first 3 months and the potential to work remotely 1–2 days per week afterward.

Applicants must be bilingual (Spanish/English) with strong customer service skills and proficiency in Windows, Word, Outlook, Excel, and databases. Two years’ experience in health care or related fields is preferred; hybrid options depend on needs.

Qualifications

• Bilingual Spanish/English required.
• Principles and practices of customer service.
• Windows-based PC system and Microsoft Word, Outlook, Excel, and database systems.

Responsibilities

• Act as frontline customer service representative by phone for members/providers.
• Facilitate and coordinate non-medical transportation benefits for members.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Phone support

Conflict resolution

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Word

Excel

Outlook

Database systems

Job description

The Alliance is seeking a temporary Member Services Representative in Salinas or Scotts Valley. The assignment runs July–December 2026, with on-site work for the first 3 months and the potential to work remotely 1–2 days per week afterward.

Applicants must be bilingual (Spanish/English) with strong customer service skills and proficiency in Windows, Word, Outlook, Excel, and databases. Two years’ experience in health care or related fields is preferred; hybrid options depend on needs.