Bilingual Member Services Specialist — Temporary

Communityplans; Merced (CA); On-site; USD 35,000 - 38,000; Full time

Job summary

Alliance in Merced is seeking a temporary Member Services representative to handle frontline calls and coordinate non-medical transportation benefits. The assignment runs July 2026 through December 2026, with on-site work in Merced for the first 3 months and potential remote days thereafter.

Position requires bilingual Spanish/English, strong customer service, and proficiency with Windows-based systems including Word, Outlook, Excel, and databases.

Qualifications

• Bilingual Spanish/English required.
• Principles and practices of customer service.
• Windows-based PC systems and Microsoft Word, Outlook, Excel, and databases.
• Conflict resolution techniques.

Responsibilities

• Act as the frontline customer service representative within Member Services, primarily by phone.
• Coordinate non-medical transportation benefits for members.
• Perform other duties as assigned.

Skills

Bilingual Spanish/English

Customer service

Microsoft Word

Outlook

Excel

Database systems

Conflict resolution

Education

High school diploma or equivalent

Tools

Windows-based PC

Job description

Alliance in Merced is seeking a temporary Member Services representative to handle frontline calls and coordinate non-medical transportation benefits. The assignment runs July 2026 through December 2026, with on-site work in Merced for the first 3 months and potential remote days thereafter.

Position requires bilingual Spanish/English, strong customer service, and proficiency with Windows-based systems including Word, Outlook, Excel, and databases.