Bilingual Member Service Teller – Cash & Accounts

Self-Help Credit Union; Chicago (IL); On-site; USD 33,062 - 38,572; Full time

Job summary

Self-Help Credit Union is seeking a Member Service Representative/Teller for our Little Village, IL team. You will engage members, assess needs, and provide excellent service while handling deposits, transfers, and cash management tasks.

The role emphasizes teamwork and bilingual communication, with prior cash handling and customer service experience preferred. Hourly range is $24.00–$28.32/hr; strong commitment to equal opportunity employment is noted.

Qualifications

• Bilingual in English/Spanish required.
• Minimum one year experience in a financial institution or other customer service industry preferred.
• Prior cash handling and customer service responsibilities preferred.
• Preference for teamwork and collaboration.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.
• Maintain drawer cash levels within prescribed amounts.
• Post and log night, ATM, and mail deposits (part of dual-control team).
• Perform other duties and projects as assigned.

Skills

Bilingual in English/Spanish

Education

High School diploma or equivalent

Job description

Self-Help Credit Union is seeking a Member Service Representative/Teller for our Little Village, IL team. You will engage members, assess needs, and provide excellent service while handling deposits, transfers, and cash management tasks.

The role emphasizes teamwork and bilingual communication, with prior cash handling and customer service experience preferred. Hourly range is $24.00–$28.32/hr; strong commitment to equal opportunity employment is noted.