Member Service Representative

Self-Help Federal Credit Union; Chicago (IL); On-site; USD 33,062 - 39,013; Full time

Job summary

Self-Help Federal Credit Union is looking for a Member Service Representative to join the Little Village, IL team. In this role, you will identify and assess member needs, maintain account relationships, and process transactions while providing excellent service.

Qualifications include a high school diploma, bilingual proficiency in English and Spanish, and preferably one year of experience in a financial institution. This is an opportunity to work in a team-oriented environment focused on creating economic opportunity for all.

Qualifications

• High School graduate or equivalent.
• Bilingual in English/Spanish required.
• Minimum one year experience in financial institution or customer service preferred.

Responsibilities

• Initiate and lead conversations to identify and assess member needs.
• Maintain and enhance member account relationships by providing excellent member service.
• Process share deposit payments, loan payments, manual payrolls, and account transfers.

Skills

Bilingual in English/Spanish

Excellent member service

Customer service experience

Education

High School graduate or equivalent

Job description

## Member Service RepresentativeApplyremote type: On Sitelocations: IL-Chicago-Little Villagetime type: Full timeposted on: Posted Yesterdayjob requisition id: R-100423**Job Description:****WHO We Are:**Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.**We are seeking a Member Service Representative/Teller to join our Little Village, IL Team!****WHAT You’ll Do:*** Initiate and lead conversations to identify and assess member needs.* Maintain and enhance member account relationships by providing excellent member service.* Process share deposit payments, loan payments, manual payrolls, and account transfers.* Maintain drawer cash levels within prescribed amounts.* Post and Log night, ATM, and mail deposits. (Part of dual-control team.).* Perform other duties and projects as assigned.**WHAT You’ll Need:*** High School graduate or equivalent* **Bilingual in English/Spanish required.*** Minimum one year experience in financial institution or other customer service industry preferred.* Prior cash handling and customer service responsibilities preferred.* Preference for working in organizations that place priority on teamwork and collaboration.If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you!**Hourly Range:** **$24.00 – 28.32/hr**