Bilingual Member Relationship Specialist (English/Spanish)

Fox Communities Credit Union; Green Bay (WI); On-site; USD 40,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401k

Employer match

Paid time off

Volunteer time off

Job summary

Fox Communities Credit Union in Green Bay, WI is seeking a full-time Bilingual Member Relationship Officer I at our Main Street branch. You will build lasting member relationships, assist with deposits, loans, and digital services, and guide members to appropriate solutions.

The role requires at least one year of sales and service experience and fluency in English and Spanish. Strong communication and problem-solving skills, plus knowledge of Microsoft Office, are preferred.

Qualifications

• Minimum of one year of sales and service experience.
• Ability to speak and translate fluent English and Spanish is required.
• Previous financial industry experience is preferred.
• Financial Counselor Certification is a plus.
• Strong communication skills including verbal, written and active listening.
• Sales skills in gaining commitment to products and services.
• Excellent interpersonal skills to maintain a professional, courteous, and friendly atmosphere for members and team members.
• Proven attention to detail.
• Excellent written and verbal communication skills.
• Advanced knowledge of Microsoft Office or similar software.

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values.
• Building and maintaining lasting relationships through conversations, anticipating members' future needs and exceeding expectations.
• Interviewing loan applicants and providing underwriting additional information to make loan decisions.
• Assisting members with their needs by opening and maintaining deposit products and services.
• Processing basic and advanced member transactions and account maintenance confidentially, accurately, and efficiently, and assisting members with problem resolution.
• Educating members on ancillary loan products, insurance options, and securing appropriate solutions.
• Achieving assigned goals.
• Providing members with sound guidance for their financial needs and referring as needed to partnering teams.

Skills

Bilingual English/Spanish

Sales and service experience

Strong communication skills

Attention to detail

Interpersonal skills

Verbal and written communication

Tools

Microsoft Office

Job description

Fox Communities Credit Union in Green Bay, WI is seeking a full-time Bilingual Member Relationship Officer I at our Main Street branch. You will build lasting member relationships, assist with deposits, loans, and digital services, and guide members to appropriate solutions.

The role requires at least one year of sales and service experience and fluency in English and Spanish. Strong communication and problem-solving skills, plus knowledge of Microsoft Office, are preferred.