Bilingual Member Loyalty Advocate

Oportun-; Porterville (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, FSAs

Paid Time Off

401(k) retirement savings

Travel Assistance

Paid Training

Volunteer hours

Job summary

Oportun is hiring a Bilingual English and Spanish Member Loyalty Representative to deliver exceptional member service at our Porterville locations. You will welcome and assist members, process transactions, and support outreach efforts in the community.

You will engage with local businesses and events to educate about Oportun’s services, assist with applications, and help grow our member base while maintaining store standards and teamwork.

Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Engage in outreach efforts more than 50% of the time at Oportun locations and community events to educate about services and start applications.
• Light housekeeping to keep the work area inviting and presentable.
• Use a computer for administrative tasks and servicing members (approx. 3–6 hours daily).
• Stand while assisting members; sitting is allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.

Skills

bilingual (English/Spanish)

outgoing

sales-focused

helps members

weekend availability

attendance reliability

outdoor work

lift 25 lbs

basic computer skills

organize files

Tools

iPad

Job description

Oportun is hiring a Bilingual English and Spanish Member Loyalty Representative to deliver exceptional member service at our Porterville locations. You will welcome and assist members, process transactions, and support outreach efforts in the community.

You will engage with local businesses and events to educate about Oportun’s services, assist with applications, and help grow our member base while maintaining store standards and teamwork.