Bilingual Member Loyalty Advocate

Oportun-; Modesto (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental, Vision, FSAs, EAP, L&

Life and Disability insurance

Paid Time Off

16 paid hours volunteering

401(k) retirement savings

Travel Assistance

Paid Training

Growth opportunities

Impact your community

Job summary

Oportun in Modesto, CA seeks a Bilingual English and Spanish Member Loyalty Representative to engage with community members and provide outstanding service. This full-time role focuses on education, outreach, and guiding members through applications and services.

The position offers competitive hourly pay, weekend availability, outdoor outreach opportunities, and growth potential within a mission-driven financial services company.

Qualifications

• Must be bilingual (English/Spanish).
• Must be outgoing, sales-focused, and enjoy speaking with people.
• Must love to help members, including prospective members through outreach and educational activities.
• Must be available to work weekends and be flexible with a rotating work schedule of hours based on store needs.
• Must have regular, reliable, and predictable attendance to support store operations.
• Must be willing and able to work outdoors year-round to identify new sales opportunities and promote company products and services through designated outreach activities.
• Ability to lift and/or move objects up to 25 pounds, as needed.
• Basic computer skills and ability to operate office equipment such as, phones, scanners, and iPads.
• Ability to organize and file paper documents.

Responsibilities

• Welcome members with a warm greeting and provide quality member service.
• Seamlessly process all transactions, while following company policies & procedures and protecting our members’ information.
• Work as a team or independently, including time alone in the store without direct supervision or with coworkers, while exceeding daily goals in our lending and servicing activities.
• Educate potential members about Oportun’s services by engaging in outreach activities at locations and events.
• Light housekeeping to keep the work area and store location inviting and presentable.
• Use a computer intermittently for administrative tasks and servicing members.
• Stand while assisting members; sitting allowed during non-member-facing tasks.
• Occasionally unpack and store office or cleaning supplies.
• Travel between designated work locations within a reasonable commuting distance.

Skills

Bilingual EN/ES

Outgoing

Sales-focused

Weekend availability

Public outreach

Job description

Oportun in Modesto, CA seeks a Bilingual English and Spanish Member Loyalty Representative to engage with community members and provide outstanding service. This full-time role focuses on education, outreach, and guiding members through applications and services.

The position offers competitive hourly pay, weekend availability, outdoor outreach opportunities, and growth potential within a mission-driven financial services company.