Bilingual Member Care & Collections Specialist

Pacific Staffing; Manlove (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Pacific Staffing represents a well-respected financial institution seeking a Member Care Representative in Sacramento to support high-volume member interactions and assist with delinquent and negative accounts.

Ideal candidates have 1–2 years in collections or related roles, excellent customer service, and strong problem-solving abilities. This is a 100% onsite, 9am-6pm position with pay at $21 per hour, lasting 6+ months.

Qualifications

• High school diploma required.
• 1-2 years of collections or related experience required.
• Strong communication skills and ability to manage high-volume phone interactions.
• Knowledge of banking policies, collection regulations, and financial assistance programs.
• Strong judgment, problem-solving, and documentation accuracy in a fast-paced environment.
• Bilingual Spanish preferred.

Responsibilities

• Handle high-volume inbound and outbound calls to resolve delinquent and negative accounts.
• Investigate account issues, update member records, and ensure accurate payment posting.
• Educate members on repayment options and financial assistance programs.
• De-escalate difficult situations using empathy, judgment, and critical-thinking skills.
• Prepare documentation, research misapplied payments, and support loss-mitigation efforts.
• Use skip-tracing techniques to locate members or collateral.
• Maintain compliance with collection regulations and federal/state laws.
• Meet performance standards for call efficiency, quality, and monthly audit scores.

Skills

Collections experience

Customer service

Phone communication

Problem solving

Documentation accuracy

Banking policies knowledge

Bilingual Spanish (preferred)

Education

High school diploma

Job description

Pacific Staffing represents a well-respected financial institution seeking a Member Care Representative in Sacramento to support high-volume member interactions and assist with delinquent and negative accounts.

Ideal candidates have 1–2 years in collections or related roles, excellent customer service, and strong problem-solving abilities. This is a 100% onsite, 9am-6pm position with pay at $21 per hour, lasting 6+ months.