Member Advocate

Marine Credit Union; Prairie du Chien (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) employer match

PTO

Job summary

Marine Credit Union in Prairie du Chien, WI is hiring a Member Advocate I to warmly welcome members, assist with basic transactions, and help them reach their financial goals. This role emphasizes friendly service, problem solving, and building relationships within a collaborative branch team.

You’ll use digital banking tools, learn about products, and participate in community‑minded initiatives. A high school diploma is preferred; bilingual applicants are encouraged.

Qualifications

• Excellent communication and problem‑solving skills.
• Comfort with computers and willingness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants strongly encouraged to apply

Responsibilities

• Welcome and support members, ensuring every visit is a great experience.
• Build genuine relationships and learn about members’ financial goals.
• Perform account transactions and assist with digital banking tools.
• Basic account opening.
• Educate members about products and services that support their financial success.
• Make meaningful outreach calls to strengthen member relationships.
• Collaborate with a supportive branch team that celebrates shared success

Skills

excellent communication

problem solving

customer service

bilingual encouraged

Education

High school diploma or equivalent

Tools

Digital banking tools

Job description

Member Advocate I

Join a Credit Union That Truly Puts People First. Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You’ll Love Working Here

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!