Member Advocate

Marine Credit Union; Wisconsin; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

401(k) with employer match

PTO for Maternity/Paternity

HSA with employer contribution

Employee banking perks

Job summary

Marine Credit Union is seeking a friendly Member Advocate I to welcome members, answer questions, and guide them toward their financial goals. You will provide in-person service, handle basic transactions, and introduce digital banking tools in a supportive, community-focused environment.

The role values strong communication, problem-solving, and a willingness to learn new systems; bilingual abilities are encouraged, and previous cash handling or banking exposure is a plus.

Qualifications

• Passion for helping people and delivering outstanding service.
• Excellent communication and problem-solving skills.
• Comfort with computers and eagerness to learn new systems.
• Cash handling or banking experience is a plus (not required).
• Bilingual applicants encouraged to apply.

Responsibilities

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

Skills

Customer service

Communication

Problem solving

Computer literacy

Bilingual

Cash handling

Education

High school diploma or equivalent

Job description

Member Advocate I

Join a Credit Union That Truly Puts People First. Are you someone who loves connecting with people, solving problems, and making a meaningful impact in your community? As a Member Advocate I, you’ll be the friendly face and trusted guide who helps our members reach their financial goals. If you’re looking to grow your career in a supportive, mission‑driven environment, this role is made for you.

What You’ll Do

• Welcome and support members, ensuring every visit is a great experience
• Build genuine relationships and learn about members’ financial goals
• Perform account transactions and assist with digital banking tools
• Basic account opening
• Educate members about products and services that support their financial success
• Make meaningful outreach calls to strengthen member relationships
• Collaborate with a supportive branch team that celebrates shared success

What You’ll Bring

• A passion for helping people and delivering outstanding service
• Excellent communication and problem‑solving skills
• Comfort with computers and eagerness to learn new systems
• Cash handling or banking experience is a plus (not required)
• Bilingual applicants strongly encouraged to apply

Why You’ll Love Working Here

• Medical, Dental, and Vision insurance
• 401(k) with immediate employer match
• Maternity and Paternity PTO
• Community Service PTO
• Employee banking perks
• Health Savings Account (HSA) with employer contribution
• Company‑paid training and development opportunities
• A mission‑driven culture that puts people first
• A collaborative team environment with clear pathways for growth

Education

• High school diploma or equivalent preferred

If you’re ready to make a difference every day, we’d love to meet you!