Bilingual Medicare Support Rep (English/Spanish) – In Person

Ivonne Welch Medicare Plans; Fresno (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Ivonne Welch Medicare Plans in Fresno, CA seeks a Bilingual Customer Service Representative to greet clients face-to-face, answer questions and help seniors navigate Medicare options. This is an in-person role with flexible full/part-time scheduling.

You’ll build relationships, document client information, coordinate with health plans and providers, and ensure issues are resolved with patience and care. Fluency in English and Spanish is required; prior healthcare or customer service experience

Qualifications

• Bilingual in English and Spanish.
• Excellent communication and listening skills.
• Dependable, punctual and consistent.
• Experience in customer service is a plus.

Responsibilities

• Welcome and assist clients face-to-face with friendly, personalized service.
• Build strong relationships with clients.
• Assist clients with questions and Medicare coverage issues.
• Follow through to ensure questions and issues are fully resolved.
• Communicate with health plans, providers and internal team.
• Maintain accurate client information and notes.
• Assist clients by phone when needed.
• Receive training to assist with Medicare enrollments as you gain experience.

Skills

Bilingual (English/Spanish)

Customer service

Communication skills

Punctual & dependable

Job description

Ivonne Welch Medicare Plans in Fresno, CA seeks a Bilingual Customer Service Representative to greet clients face-to-face, answer questions and help seniors navigate Medicare options. This is an in-person role with flexible full/part-time scheduling.

You’ll build relationships, document client information, coordinate with health plans and providers, and ensure issues are resolved with patience and care. Fluency in English and Spanish is required; prior healthcare or customer service experience