Bilingual Medical Scheduler - Mandarin

Astrana Health, Inc.; El Monte (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

Astrana Health, Inc. is seeking a detail-oriented Scheduler who is fluent in Mandarin to coordinate patient appointments and support clinic operations in El Monte, CA. This full-time role requires strong organizational skills and proactive communication with providers and patients to ensure smooth daily workflows.

The ideal candidate will handle appointment scheduling, insurance verification, and translation support, contributing to high-quality patient service in a healthcare setting.

Qualifications

• Fluency in Mandarin and/or Cantonese is a must.
• Prior experience in a medical or radiology office preferred.
• Familiarity with insurance verification and scheduling systems.
• Strong communication and interpersonal skills.
• Excellent time management and multitasking abilities.
• Dependable, team-oriented, and patient-focused.

Responsibilities

• Answer phone calls promptly and transfer to the appropriate department.
• Schedule radiology procedures and exams; provide preparation instructions to patients.
• Review and confirm referring provider orders and insurance authorizations.
• Contact patients and physician offices to confirm appointments and deliver exam prep details.
• Verify insurance coverage as needed.
• Monitor and respond to incoming faxes from referring providers.
• Fax reports to requesting physician offices.
• Provide interpretation or translation as needed (Mandarin required).
• Assist other departments with obtaining medical history or insurance information.
• Contact IPAs or insurance providers to initiate authorization requests as directed.
• Request prior imaging records from outside facilities when necessary.
• Cross-train and support front desk operations as needed.
• Complete other administrative duties as assigned by supervisors or managers.
• Participate in monthly office meetings.
• Other duties as assigned

Skills

Mandarin fluency

Medical/radiology office experience

Insurance verification

Communication skills

Time management

Team-oriented and patient-focused

Job description

Astrana Health, Inc. is seeking a detail-oriented Scheduler who is fluent in Mandarin to coordinate patient appointments and support clinic operations in El Monte, CA. This full-time role requires strong organizational skills and proactive communication with providers and patients to ensure smooth daily workflows.

The ideal candidate will handle appointment scheduling, insurance verification, and translation support, contributing to high-quality patient service in a healthcare setting.