Bilingual Front Desk Receptionist - Mandarin/Cantonese

Astrana Health Management; California; On-site; USD 28,000 - 33,000; Full time

Job summary

Astrana Health, Inc. is seeking a friendly Mandarin/Cantonese-speaking Front Desk Receptionist for our City of Industry clinic. You will greet patients, manage check-in/out, and support the care team to ensure a smooth patient experience.

This full-time onsite role requires at least 1 year front desk experience in outpatient settings, HS diploma, strong communication, EHR proficiency, and HIPAA compliance. Schedule is Monday–Friday 9:00am–5:30pm, plus every other Saturday; compensation $20-$24

Qualifications

• Fluent in Mandarin and/or Cantonese and able to communicate with patients.
• At least 1 year of Front Desk experience in outpatient clinics.
• Proficient with EHR and HIPAA compliance.

Responsibilities

• Greet patients and visitors, manage check-in/check-out with excellent service.
• Answer multi-line calls, direct messages to providers and staff.
• Schedule, reschedule, and confirm appointments; maintain calendars.
• Verify demographics and insurance; document in EMR accurately.
• Collect co-pays and payments per office procedures.
• Provide information via phone, email, or in person; follow up as needed.
• Prepare and organize patient records for visits; maintain confidentiality.
• Support clerical duties and ensure HIPAA compliance.

Skills

Mandarin/Cantonese language

Customer service

Phone system management

Organization

Education

High school diploma or GED

Tools

EHR systems

Job description

Astrana Health, Inc. is seeking a friendly Mandarin/Cantonese-speaking Front Desk Receptionist for our City of Industry clinic. You will greet patients, manage check-in/out, and support the care team to ensure a smooth patient experience.

This full-time onsite role requires at least 1 year front desk experience in outpatient settings, HS diploma, strong communication, EHR proficiency, and HIPAA compliance. Schedule is Monday–Friday 9:00am–5:30pm, plus every other Saturday; compensation $20-$24