Bilingual Medical Scheduler

Minivasive Pain & Orthopedics; Spring (TX); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Three medical plans

Two dental plans

One vision plan

Employee Assistance Program

Short and long-term disability insurance

401(k) with a 2-year vesting

Paid time off and holidays

Job summary

Minivasive Pain & Orthopedics is seeking a full-time Medical Scheduler in Spring, Texas. The role involves efficiently scheduling procedures, coordinating patient communications, and ensuring accurate documentation while adhering to HIPAA regulations.

The ideal candidate should possess a high school diploma or GED, have at least one year of experience in a medical office scheduling setting, and demonstrate strong customer service and communication skills. This position offers medical, dental, and vision plans, among other benefits.

Qualifications

• Must have experience in a medical office scheduling environment.
• Strong computer skills required, particularly in Microsoft Office.
• Ability to handle patient communication professionally and confidentially.

Responsibilities

• Schedule and reschedule patient appointments and procedures.
• Communicate effectively regarding patient and procedure details.
• Ensure all necessary documentation and authorizations are obtained.

Skills

Administrative and clerical knowledge

Microsoft Office proficiency

Attention to detail

Customer service

Effective communication

Ability to learn new skills

Education

High School diploma or GED

One year of medical office scheduling experience

Tools

eCW

Job description

Minivasive Pain and Orthopedics is looking for a full‑time Medical Scheduler in Spring. The Scheduler is responsible for checking out patients and understanding patient needs in order to correctly organize and schedule procedures promptly.

ESSENTIAL FUNCTIONS

• Communicates with all appropriate parties concerning patient and procedure details.
• Follows up to ensure all documentation is obtained.
• Verifies that all authorizations have been obtained prior to scheduling procedures.
• Schedules or reschedules patient follow‑ups and procedures.
• Coordinates transportation for procedure patients when needed.
• Provides patients with necessary information and instructions before the procedure date.
• Follows up on all cancelled or no‑show patients.
• Checks out patients.
• Sends prescriptions to pharmacy via fax or e‑mail.
• Moves patients through appointments as scheduled.
• Answers telephone inquiries.
• Updates patient information in the database.
• Scans and files documents into patient records on eCWo H&P, Orders, Procedure Document, and prescriptions under the RX folder when applicable.
• Manages filing and record‑keeping activities.
• Updates daily logs for all patient office visits.
• Updates daily logs of all patients who have confirmed procedures.
• Submits information to the verification department for pre‑authorization.
• Ensures completeness and accuracy of patient forms.
• Reports statistics as required.
• Protects patient and family privacy rights and maintains confidentiality of patient records in accordance with policy and HIPAA requirements.
• Travels as necessary to other facilities.
• Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of administrative and clerical procedures and systems such as word processing, file management, records, and office procedures and terminology.
• Strong computer skills with proficiency in Microsoft Office (Outlook, Excel, Word) and eCW.
• Strong attention to detail and thoroughness in completing work tasks.
• Ability to work independently with minimal supervision.
• Exceptional customer service and phone etiquette.
• Professional communication with patients.
• Energetic with a desire to learn and develop new skills.
• Ability to travel between various locations if needed.

EDUCATION AND EXPERIENCE

• High School diploma or GED.
• One year of experience in a medical office scheduling setting.

BENEFITS OFFERED

• Three medical plans.
• Two dental plans.
• One vision plan.
• Employee Assistance Program.
• Short and long‑term disability insurance.
• Basic and voluntary life with AD&D plan.
• 401(k) with a 2‑year vesting.
• Paid time off and holidays.

Compensation will be determined by the applicant's education, experience, knowledge, skills, and abilities, internal equity, and market data.

Employment for this position is contingent upon successful completion of a background check and drug screening.